Returns & Exchanges
At Moomin Shop, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of receipt provided it is in its original, unused condition.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is well-protected for transit.
Label and Ship
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing