Frequently Asked Questions
Everything you need to know about shopping at Moomin Shop
What are your shipping rates and delivery times?
We offer worldwide shipping. Standard delivery typically takes 3-7 business days within the EU and 7-14 business days for international orders. Shipping costs are calculated at checkout based on destination and weight.
Can I return or exchange an item?
Yes, we have a 30-day return policy. Items must be in their original packaging, unused, and with all tags attached. Please contact our support team to initiate a return or exchange process.
Are the products in the shop officially licensed?
Absolutely. Every product sold at Moomin Shop is 100% officially licensed and approved by Moomin Characters Ltd, ensuring high quality and authentic designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna and Apple Pay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey in real-time.
Do you offer gift wrapping services?
Yes, we offer a professional gift-wrapping service and the option to include a personalized message. You can select these options in your shopping cart before proceeding to checkout.